Shipping & Returns
Sies Marjan offers the following shipping options:
- FedEx Standard Shipping: 5 to 7 Business Days
- FedEx Express Shipping: 2 to 3 Business Days
- DHL International Shipping: Timeline Varies by Country
All U.S orders will ship via FedEx. Shipping times are estimated based on the option of selecting ground shipping and express. All International orders will be shipped via DHL express. Sies Marjan offers complimentary shipping on standard ground and international orders. To ensure guaranteed delivery please place all orders by 1PM EST Monday - Friday.
Pre-ordered items are expected to ship as indicated in product descriptions and are eligible for a return within 14 days of the item's ship date. Charges will be placed on the day of purchase.
Note on returns: Returns are currently being processed with delays. Please allow up to 7 business days from receipt at our warehouse for your order to be exchanged or refunded.
Sies Marjan offers complimentary returns on full price items within 14 days of the delivery date.
'Final Sale' are non-refundable and are only eligible for exchange within 14 days of the original purchase date.
To be eligible for a return or exchange, your items must be unused and in the same condition that you received them with tags attached. Kindly return garment bags with your return if your item(s) came with one.
Gift cards are non-returnable.
To return items if your order was shipped to the US:
- Please find the return label within your order parcel and place it onto the original packaging, or a standard shipping box.
- Drop off at your nearest FedEX drop-off location or schedule a pickup directly.
- If you're unable to locate your return label, please email us at firstname.lastname@example.org and we can issue you a new label.
To return items if your order was shipped to any country outside of the US:
- Send an email to email@example.com with your order number and return reason to request a return label.
* Please do not send your purchase back to the Sies Marjan office.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will receieve a separate notification once your refund has been processed. Refunds will automatically be applied to your original method of payment. Depending upon your bank or credit card company, the refund can take up to 7-10 business days to post. If 10 business days have passed and you still have not received your refund, please contact firstname.lastname@example.org.
If your item for any reason does not meet the return requirements, you will be notified of the reason and your item(s) will be sent back to you.
Sies Marjan does not offer price adjustments on any merchandise.
Items marked "Final Sale" and items 60% off or more are non-refundable and are only eligible for exchange within 14 days of the delivery date.
For full-priced items, or items less than 60% off are eligible for exchanges with 14 days of delivery. For faster service with exchanges, place an order for your new items on siesmarjan.com - we offer free shipping everyday - and return your original item for a refund.